Accelerate revenue growth with the 360° CRM solution
Generate 10X more leads & opportunities and win deals with personalized customer conversations.
Trusted by businesses worldwide
Why Freshworks CRM?
A powerful, modern CRM without the headache
An intuitive, refreshing UI empowers users from day one, with a tool they’ll love to use. You can be up and running in minutes.
A 360° platform to help you unify sales, marketing, and support
Break down data silos. Build a complete view of your customers across multiple touchpoints. Personalize customer interaction to deliver customer delight.
Better leads. Accurate forecasts. Predictable revenue.
Impact revenue growth in real-time and forecast with greater accuracy using ready-to-use, AI-powered contact scoring, pipeline management, and forecasting.
Generate qualified leads. Build pipeline. Accelerate revenue.
Attract
Attract the best leads. Generate 10X more opportunities.
Attract visitors, convert them into leads, run campaigns, and turn your website into a lead generation machine.
Top features:
Create landing pages in minutes. Understand visitor intent. Track page visits and even actions on your site Chat in real-time with website visitors using AI-powered chatbots Tailor email campaigns and generate cost-effective leads for sales.
Engage
Deliver personalized experiences at scale. Improve lead engagement by 40%.
Build tailored campaigns and optimize them with real-time data for better engagement.
Top features:
Get a 360° view of a customer. Capture all customer interactions in one place. Freddy AI identifies your best leads – the ones that are most likely to convert Set up welcome emails or personalized journeys based on actions Communicate across Phone, Email, Whatsapp, Chat.
Attract
Drive deals to closure, faster. Reduce time to close by 80%
Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue with multi-touch attribution.
Top features:
Improve revenue predictability with more accurate forecasting
Find the best deals to close with AI-based Deal Insights
Collaborate on Slack and Zoom across departments to close deals faster.
Engage
Develop nurture campaigns that delight customers. Increase repeat purchases by over 50%.
Nurture leads along the funnel with targeted campaigns, support customers with educational content, and build deeper relationships.
Top features:
Develop nurture campaigns with triggers, actions, and conditions Send transactional emails to customers to upsell and cross-sell Get a breakdown of campaign analytics for a holistic understanding of your market and audience.
Set up your remote sales teams for success with Freshworks CRM
Remote selling and marketing are critical. Freshworks CRM keeps teams productive by keeping them organized, helping them collaborate, and empowering them to engage with customers across channels at the click of a button.
Usher in the next-generation Service Management Solution
Get your hands on an award-winning software now
Gartner Magic Quadrant 2020 - Sales Force Automation
Gartner Magic Quadrant 2020 - CRM Lead Management
G2 CRM Software Leader 2020
GetApp CRM Software Leaders 2019
Customer-for-Life Cloud
Growth
For small and fast growing businesses that need an all-in-one CRM
Pro
Best for larger teams that want to scale and build efficiency
Enterprise
Built for enterprises who need customization and control
Growth
For small and fast growing businesses that need an all-in-one CRM
$ 29
/user/month, billed annually
$35
/user/month, billed monthly
Includes:
1,000 Marketing Contacts
Live Chat & Facebook Messenger
Web Forms
Website Tracking
Built-in Phone & Email
2-way Email Sync & Team Inbox
Predictive Contact Scoring FREDDY
Drag-and-drop Journey Builder
Visual Sales Pipeline
Collaboration with Slack
1 Custom Domain
5 published Landing Pages
5 Active Marketing Journeys
5 Sales Sequences
20 Workflows
Custom Reports & Dashboards
Freshworks Marketplace
Migration from other CRMs
Pro
Best for larger teams that want to scale and build efficiency
$ 69
/user/month, billed annually
$85
/user/month, billed monthly
Everything in Growth, plus
3,000 Marketing Contacts
Lead Gen Bot FREDDY
Answer Bot Freddy
WhatsApp & Apple Business Chat
Advanced Custom Fields
Behavioral Segmentation
Smart Matches freddy
10 Multiple Sales Pipelines
Deal Insights freddy
Product Catalog
10 Custom Domains
10 published Landing Pages
20 Active Marketing Journeys
10 Sales Sequences
50 Workflows
50 Custom Roles
Territory Management
Sales Goals
Custom Sales Activities
Offline Mode on Mobile App
Enterprise
Built for enterprises who need customization and control
$ 125
/user/month, billed annually
$149
/user/month, billed monthly
Everything in Pro, plus
5,000 Marketing Contacts
Auto-profile Enrichment
Call Recording Opt-in & Opt-out
Queue Callback (Virtual Hold)
Holiday Routing
Field-level Permissions
Deal Teams
Audit Logs
Marketing Transactional Emails
25 Custom Domains
25 published Landing Pages
100 Active Marketing Journeys
25 Sales Sequences
100 Workflows
100 Custom Roles
10 Custom Modules
Sales Forecasting
Forecasting Insights Freddy
Advanced Metrics
Dedicated Account Manager
Powering millions of conversations for businesses of all sizes
“We adopted Freshworks' Freddy Omnibot platform for highly automated and personalized customer experience. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.
“The Freshworks team was a great asset during implementation and continue to be a key partner for Waterstons as we look to further mature and improve our services to customers, tailored to their specific needs.”
“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”
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Need just the Sales or the Marketing Cloud? Then we've got you covered too.
Sales Cloud
Surface the best leads, manage your pipeline, automate sales activities, and get smart insights that can help close deals, faster.
Marketing Cloud
Create personalized campaigns, attract the best leads, engage with context, and deliver the best customer experience at scale.
Try the Freshworks CRM Customer-for-Life Cloud today
Start your 21-day free trial. No credit card required.