Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
Freshchat helps you deliver effortless, personalized customer service using a blend of bot and human assistance across familiar channels.
Over 40,000 customers trust us.
Freshservice’s intuitive, intelligent, no-code solution acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI
Automate repetitive tasks with powerful workflow automation and augment support with virtual agents & AI-powered chatbots
Integrate service management on a single platform to bridge silos, improve time to resolution, reduce costs and improve visibility
Rapidly develop enterprise-grade customizations with Freshservice’s no-code platform. Get expert onboarding, migration services and 24×7 support
Increase process efficiency and service agility by creating contextual and intelligent experiences through AI.
Improve agent productivity by triaging incoming tickets and providing ML-powered suggestions and responses, and put time back into their day so they can focus on more strategic IT initiatives.
Simplify the service environment so that key information and workflows are available at the ready.
Empower employees with a consumer-grade user experience in the channel of choice, whether MS Teams, Slack, or with the Freshservice chatbot.
Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of Marketplace Apps.
Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency.
Gartner Peer Insights Customers' Choice for ITSM Tools
G2 Service Desk Software Leader Fall 2020
CIOReview Most Promising ITSM award 2020
G2 Fastest Growing Products Best Sofware 2021