Make support easy for the digital-first customer
Freshchat helps you deliver effortless, personalized customer service using a blend of bot and human assistance across familiar channels.
No credit card required.
Trusted by businesses you know and love
Your customers have changed. So should your customer service.
Customers today expect you to value their time, to deliver answers easily, and to help them quickly. Freshchat enables you to deliver on these expectations using best-of-breed offerings in AI-powered bots and messaging.
Chatbot
Automate beyond just FAQs
Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries – from informational to transactional, regardless of the channel they are on.
Messaging channels
Bring customer service to the customer
Support customers where they already are – on modern conversational experiences like WhatsApp, Apple Business Chat, Facebook, LINE, and even website and mobile app messaging.
Proactive customer service
Reach out to customers before they reach you
Anticipate when customers may need a little help and send them a message letting them know you’re available to chat.
Connect with tools you already use
Integrate the tools that you already use with Freshchat to get all the context in one place.
Plug and play, or make it your own with Neo the Enterprise platform
Meet your expanding customer needs with Neo – the open and flexible Enterprise platform providing rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of Marketplace Apps.
Powering millions of conversations for businesses of all sizes
“With Freshchat, Discover has made 'customer service in your pocket' work. We're there for our customers when they need us, and we've got their history and context to service them on their time.”
“Our mission is to always deliver an amazing customer experience that’s fast and easy. It’s really all in our company name - Delivery Hero. Freshchat helps do just that.”
Freshchat helps us meet and engage our customers where they are, on the channels they are on.”
“Freshchat as a platform was sophisticated to handle high volume and support our load. Dunzo resolves 48% of queries with Freshchat's chatbots helping us save 30% costs.”
“We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”
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Transform your customer service today with bots and messaging
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