Make support easy for the digital-first customer
Freshchat helps you deliver effortless, personalized customer service using a blend of bot and human assistance across familiar channels.
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Trusted by businesses you know and love
Customers today expect you to value their time, to deliver answers easily, and to help them quickly. Freshchat enables you to deliver on these expectations using best-of-breed offerings in AI-powered bots and messaging.
Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries – from informational to transactional, regardless of the channel they are on.
Support customers where they already are – on modern conversational experiences like WhatsApp, Apple Business Chat, Facebook, LINE, and even website and mobile app messaging.
Integrate the tools that you already use with Freshchat to get all the context in one place.
Meet your expanding customer needs with Neo – the open and flexible Enterprise platform providing rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of Marketplace Apps.